Terms and Conditons

Purchase agreement



This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the services (Services) for sale of dresses and accessories (Garments) listed on our website www.idocouture.co.uk or displayed in our shop I Do Couture 207 Whitecross street, London (our site) to you. Please read these terms and conditions carefully before ordering any Services from us. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions.


Our Service allows customers to access the Site and borrow Garments from I Do Couture in accordance with these Terms and Conditions. We reserve the right to limit the number of items that a member may purchase at any time. The currently available purchase options and rates, are available in store.


1. Information about us

1.1 I Do Couture is a site operated by East Trade Associates Limited (we).  We are registered in England and Wales under company number 08791043.

1.2 We are regulated by Companies House.

2. Service availability our service

Our site is only intended for use by people resident in the UK only. We do not accept orders from individuals outside the UK.

3. Your status

By placing an order through our site, you warrant that:

  • You are legally capable of entering into binding contracts;
    (b)You are at least 18 years old;
    (c) You are resident in the UK.

4. How the contract is formed between you and us

The Contract will be formed once full payment is received (Rental cost and Mandatory Security Deposit).

5. Payment of order

5.1 Customers are required to pay a 50%  NON -REFUNDABLE deposit on the date of ordering all Garments.

5.2 No goods may be removed from the site until full payment of the order has been fulfilled.


5.3 Customers should retain their sales contracts, and any other receipts as proof of purchase, and be sure to have read this TERMS AND CONDITIONS NOTICE and fully understand its requirements.

I DO COUTURE has such terms to protect its business regardless of  your circumstance.

5.4 All items purchased are non-returnable/refundable.

6. Cancellation of order
6.1 Customers who cancel their sales contract are NOT entitled to a refund of ANY monies already paid upto and including the cancellation date.


6.2 For reasons of hygiene ALL accessories – – (tiaras,hair slides,necklaces) – including shoes, which have been removed from the premises once paid for cannot be refunded or exchanged.

6.3 Shoes ordered for sizing must be tried on in store so they can be exchanged in the condition received and within the time period set by the supplier if another size/style is required.

7. Sizing

7.1 Gowns are made In accordance to the measurements taken on the date of the order.

7.2 After the sales order contact has been signed and order placed, I DO COUTURE CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.

8. Alterations

8.1 The price of garments EXCLUDES all costs in respect of alterations or fitting work but this service can be provided.

8.2 Gowns are designed to be worn with underwear, a suitably structured bra/lingerie is advisable but at the customers personal choice.

8.3 I DO COUTURE offers a fitting and alterations service, but it is an independent service to the shop provided by a fully experienced and competent alterations specialist.

Fittings and alterations works may be carried out elsewhere if required, customers are not obliged to use the services provided by I DO COUTURE.

8.4 Customers are asked to settle any balance due by the date of the gown arriving in store, before alterations are carried out -an email or phone call will be sent to inform the customer of the gowns arrival in store.

No fittings will be carried out on gowns that are not fully paid for by the date required.

8.5 Customers are asked to make themselves available for all fittings and alterations when reasonably required and should be prepared to attend for at least three fittings.

8.6 After the sales order contact has been signed and order placed, I DO COUTURE CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.

Please note: if customers have a significant change in body shape or weight following the sales order being placed, it is their responsibility to inform I DO COUTURE as soon as possible.

It is not policy to take in gowns by any more than one dress size (maximum 2”) as this could adversely affect the style and look of the gown. It is at the customers risk if more than this is required to be taken in.

Advice taken from the alteration specialist is also taken at the customers own risk and personal choice, the specialist cannot be held responsible for any decisions made about the alteration of any garment which are deemed unsatisfactory after any alterations are completed , if the customer requested them .

8.7 Fitting days may be restricted to certain days due to the nature of the specialist being independent to the store, customers will be advised on booking their fittings as to when the specialist is available, every endeavor will be made to accommodate the customer’s requirements.

8.8 Customers are advised that if they do not require the alterations service provided in-store and wish to take their garments elsewhere that they inform the store as soon as they have decided, as I DO COUTURE will not be held responsible for alterations having to be done by another specialist too close to the wedding date.

Gowns can be steamed at customers request , at their own risk.

9. Availability

Your order will be ready to collect in store on the agreed collection date.

9.1 During busy periods we reserve the right to limit the total number of items being ordered as part of a single order.

10. Non collection of goods

If customers do not collect their goods one months past the wedding date without our consent then the contract will be deemed canceled without any further notification and any monies paid will not be refunded.

Gowns will be put into the shops stock to be re-sold.

11. Price and payment

11.1 The price of any garments will be as quoted at our site from time to time, except in cases of obvious error.

11.2 Prices are liable to change at any time, but changes will not affect contracts already formed.

11.3 Our site contains a large number of Garments and it is always possible that, despite our best efforts, some of the Garments listed at our site may be incorrectly priced.
11.4 We are under no obligation to provide the Garment to you at the incorrect (lower) price, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.

Payment for all Garments must be by cash, credit or debit card. We accept payment with Visa Debit, Visa Credit, Visa Electron, Mastercard and Masestro.

11.5 If we do not receive payment from your credit/debit card provider or if your credit/debit card expires or is rejected, you agree to pay all amounts due upon demand. we reserve the right to take all steps necessary to collect amounts due from you, including but not limited to using third party collection agencies. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.

11.6 You are solely responsible for any and all fees charged to your credit/debit card by the issuer, bank, or financial institution including, but not limited to, overdraft, insufficient funds, and over the credit limit fees. You agree to notify us about any billing problems or discrepancies within 90 days after they first appear on your account statement. If you do not bring them to our attention within 90 days, you agree that you waive your right to dispute such problems or discrepancies.

12. Our refunds policy

For the defective Garments upon arrival you will be refunded in full.

We will usually refund any money received from you using the same method originally used by you to pay for your purchas

13. Our liability

13.1 We warrant to you that any Garment purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which garments of the kind are commonly supplied.

13.2 Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the garment you have ordered.

13.3 This does not include or limit in any way our liability:(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or
(d) For any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us
(e) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
13.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:(a) loss of income or revenue
(b) loss of business
(c) loss of profits or contracts
(d) loss of anticipated savings
(e) loss of data
(g) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise , even if foreseeable provided that this clause 13.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 13.1 or clause 13.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 13.4.

14. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Notices

All notices given by you to us must be given to East Trade Associates Limited at I Do Couture, 207 Whitecross Street, London EC1Y 8QP. We may give notice to you at either the e-mail, telephone or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

16. Transfer of rights and obligations

16.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

16.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

17. Events outside our control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.

17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

18. Waiver

18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

18.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

18.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.

19. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

20. Entire agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

21. Our right to vary these terms and conditions

21.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

21.2 You will be subject to the policies and terms and conditions in force at the time that you order garments from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Shipping Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Garments).

22. Law and jurisdiction

Contracts for the purchase of our Services through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


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